FAQ

Questions, answered.

A few of the things families ask us most. Don't see yours? Start an intake and we'll talk it through.

What if I'm not ready to buy yet?

That's exactly who we love to work with. If you're months — or even a couple of years — away, we build you a personalized Homeownership Plan and check in on a steady cadence until you're ready. We don't wait for you to be ready; we help you get there.

Do you speak my language?

We serve families in English, Español, Français, and Kreyòl Ayisyen, with a culturally-intelligent approach that meets you where you are.

Where do you work?

We currently serve Greater Cleveland and the surrounding Northeast Ohio communities — from the near-east and west sides of the city out to the lake and county suburbs. Metro Detroit, Southwest Florida, and the Florida Gold Coast are on the way — coming soon.

What is a Homeownership Plan?

It's a personalized, step-by-step roadmap in your language: where you stand today, what to focus on over the next 90 days, programs you may qualify for, and a handful of measurable goals across a 3, 6, 12, and 24-month horizon. It's directional guidance to help you prepare — a lender confirms the specifics when you're ready.

How often will I hear from you?

On a cadence that fits where you are — typically check-ins around 3, 6, 9, 12, and 24 months — so your momentum toward homeownership never stalls.

What does it cost to work with us — and how is commission paid?

Real estate commissions are always negotiable — by law there is no required rate. For buyers, our representation fee is 2.75% of the purchase price plus a $595 fee paid at closing. For sellers, our listing commission is 2.95% of the sale price plus a $595 fee that may or may not apply at the start of the listing, depending on its details and duties. Like every commission, these are negotiable. Before we work together, you'll get a written representation agreement that clearly explains our services and exactly how we're compensated — no surprises.

How might that fee be paid?

Seller concession: in many transactions the seller contributes toward the buyer's closing costs, which can include the buyer-agent fee — negotiated as part of your offer.
Financed into the loan: depending on loan type and lender policies, buyer-agent compensation may be included in your financing.
Paid by the buyer: if neither of the above is available or sufficient, the buyer pays the agreed fee directly — sometimes from the transaction proceeds at closing.

The bottom line: in most situations you won't need to bring a lump sum from your savings for our fee. We'll explore the options that fit your finances and be upfront about costs before you commit to anything.

Can you help me sell?

Yes — we represent sellers too. We pay extra attention to detail and presentation, building a strong, appealing profile of your home, and guide you from preparation and listing through negotiation, due diligence, and logistics to closing.

Is my personal information safe?

Yes. We handle your private details carefully — your sensitive information stays protected on our side, and anything shared with outside tools has your personal identifiers (like your name and account numbers) removed first. It's how we responsibly serve families of every background.

Do I need to be pre-approved before I reach out?

No. Getting financing-ready is part of the journey, and we'll help you understand the steps. Start with a short intake and we'll take it from there.

How do I start?

Fill out a short intake in your language — it takes under ten minutes — and we'll take it from there.

Start your homeownership plan